Security Alert: YouBike Bike-Share System Targeted in Cyberattack—Check Your Credentials Immediately

According to an official announcement from the New Taipei City Government, Taiwan’s widely used public bike-share operator, YouBike (operated by Smile Bike Co.), was recently targeted in a serious coordinated cyberattack. The security breach may have resulted in the compromise of personal data belonging to approximately 21,000 registered members nationwide, including mobile phone numbers, account passwords, card information, and rental transaction histories.

To safeguard user rights and accounts, YouBike has initiated mandatory password reset procedures for all affected users and is actively dispatching advisory notifications via SMS text messages. Simultaneously, the Transportation Department of New Taipei City has dispatched investigators to the operator’s headquarters to scrutinize the attack vector and evaluate database security defenses.

All users are urged to remain on high alert: never open suspicious hyperlinks embedded in unknown calls, emails, or SMS text messages, particularly those demanding bank transfers or wire payments. Exercise extreme caution to prevent falling prey to phishing syndicates exploiting the incident.

If you have outstanding rental fees or unpaid balance notices, do not remit payments through unofficial third-party channels. Settle outstanding fees directly at physical YouBike docking kiosks, bike-mounted terminals, or official YouBike service centers. Protecting your financial security begins with verified channels.

Should you suspect unauthorized activity or experience financial loss, document all relevant transaction evidence immediately and report it to YouBike customer support or municipal transportation authorities for swift assistance.

For immediate support and account verification, YouBike maintains 24-hour customer service hotlines:

• YouBike 1.0: 02-8978-5522
• YouBike 2.0: 02-8979-1122

Please remain vigilant and monitor your account statements carefully. We will continue tracking developments in this security incident to help ensure your daily commuting remains safe and trustworthy.